If it becomes necessary to issue a refund that refund will be made via a credit to your credit card account or by a credit to your PayPal account.

Your Rights To Return A Product

No refunds, credit or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an Order. Items returned because they are faulty will be replaced and refund will only be given if we are unable to replace the item that has been returned.

Before you return a product please contact us by email to advise us of the problem that you are experiencing with the product.

Products That Do Not Work Upon Arrival

A Bad Girls Advice product that shows symptoms of a failure, or is discovered to be broken when first taken from its packaging is considered to be not working upon arrival.

A Bad Girls Advice staff member will provisionally confirm whether the product is not working upon arrival and where a product is provisionally determined as not working on arrival we will arrange to replace the product.

Refunds will only be offered where a replacement product can not be provided.

Where Bad Girls Advice has provisionally determined that a Product is DOA, return shipping will be arranged at the expense of Bad Girls Advice.

If the product is deemed by Bad Girls Advice to be working on arrival, Bad Girls Advice may in its absolute discretion refuse to replace the product or offer you a refund for the product.

When a Product is replaced, your replacement product becomes your property and the returned product that was not working on arrival becomes our property.

When a refund is given, the returned product becomes our property.

Problems With Products After Delivery

If your item is not working when it arrives or you find a defect arises after delivery and a valid claim is received by Bad Girls Advice within 30 days of delivery, Bad Girls Advice will exchange the product where possible, or refund you the purchase price of the product. Should you contact us outside the 30 day period Bad Girls Advice will consider each claim on a case by case basis on its merits.

Where we agree to replace the product or refund you the purchase price of the product, you must first return the defective Product to us. You will be obliged to pay for the return of the product if the item is sent after 30 days from dispatch.

We will make arrangements with you for the return of the product.

The delivery time for replacing the product will be the same as stated for the original product.

Replacement Products are provided with the same Warranty as the returned Product.

Organising the Return of Products That Do Not Work

Items that do not work on arrival must be returned whenever we agree to replace the product or provide you with a refund.

When a Replacement Product is arranged:

• A replacement for the same product that you ordered will be shipped to you at our expense after we have received your returned product.
• The delivery time for the replacement product will be the same as stated for the original product you ordered.
• Replacement products are provided with the same Limited Warranty as the original product.

When a Refund is arranged:

• Refunds include all shipping and associated costs for the product that was not working on arrival.
• No refund will be given to you until Bad Girls Advice has received the original item back from you.
• Refunds will be issued by a credit via your credit card account or your PayPal account.

Some Products – Manufacturer Only Warranty

Some products sold through Bad Girls Advice are serviced and supported exclusively by their manufacturer in accordance the warranty information provided on the listing.

For items advertised and sold with manufacturer’s warranty, we would ask you to contact the manufacturer or supplier in the first instance for replacement or repair under the warranty terms. If the manufacturer is unable to comply, Bad Girls Advice will replace the item or issue a refund of your purchase price for that item.